Responsible Gaming

All gambling carries an inherent risk of financial loss. No outcome is ever guaranteed, and no strategy eliminates that risk entirely.

At 1win, players are encouraged to approach betting as a form of entertainment, not as a source of income. Managing your wagering activity responsibly protects your finances and preserves the enjoyment of the experience.

Keep the following principles in mind:

• Set a personal budget before you start playing and stick to it.
• Never bet money you cannot afford to lose.
• Treat any winnings as a bonus, not an expectation.
• Take regular breaks to maintain a clear perspective.
• Keep gambling separate from your daily financial obligations.
• Avoid chasing losses — each session should stand on its own.
• Stay informed about the tools available to help you play within your limits.

Problem gambling can develop gradually, and many people do not notice the early signs. Being aware of the indicators is the first step toward protecting yourself.

The following are common warning signs of betting addiction:

• Spending more time or money on gambling than originally intended.
• Feeling restless or irritable when attempting to reduce or stop gambling.
• Repeatedly unsuccessful attempts to control or quit gambling.
• Using gambling as a way to escape stress, anxiety, or personal problems.
• Lying to family members or close friends about the extent of your gambling.
• Borrowing money or selling possessions to fund betting activity.
• Neglecting work, education, or personal responsibilities due to gambling.
• Continuing to gamble after significant financial losses in an attempt to recover them.
• Losing interest in hobbies or activities that were previously enjoyable.
• Experiencing feelings of guilt, shame, or depression related to your gambling behavior.

Gambling addiction is a serious condition that can affect anyone. If several of these signs apply to you, seeking professional support promptly is strongly recommended.

Addressing problem gambling requires deliberate steps and, in many cases, external support. The following recommendations are designed to help players build healthier habits and regain control.

• Acknowledge the problem honestly and accept that your gambling has become harmful.
• Set firm deposit and wagering limits using the responsible gaming tools available on the platform.
• Use the self-exclusion option to temporarily or permanently suspend your account if needed.
• Reach out to a trusted friend, family member, or counselor about your situation.
• Contact a professional addiction helpline or support organization operating in your country.
• Remove saved payment methods and limit access to gambling funds.
• Identify the triggers that lead you to gamble and develop strategies to manage them.
• Replace gambling time with structured activities such as exercise, community involvement, or creative pursuits.
• Avoid environments or social situations that encourage or normalize excessive betting.
• Commit to a recovery plan with clear, measurable goals and review your progress regularly.

Taking the first step is often the hardest part. Every action you take to protect your wellbeing is a step in the right direction.

Several organizations across Africa provide confidential support to individuals affected by gambling addiction. These services are available to anyone who needs guidance, regardless of the severity of their situation.

• Gambling Therapy — A global service offering free online support and counseling for problem gamblers and those affected by someone else’s gambling. Visit: www.gamblingtherapy.org
• Gamblers Anonymous — A peer support fellowship for individuals recovering from gambling addiction, with groups active across multiple African countries. Visit: www.gamblersanonymous.org
• National Responsible Gambling Programme (South Africa) — Provides free counseling, a national helpline, and educational resources for South African players. Helpline: 0800 006 008. Visit: www.responsiblegambling.co.za
• CAMH (Centre for Addiction and Mental Health) — An internationally recognized resource offering self-help tools and information on gambling disorders. Visit: www.camh.ca
• BeGambleAware — An independent charity providing information, advice, and free support for anyone concerned about their gambling habits. Visit: www.begambleaware.org
• GamCare — Offers a national helpline, online chat, and counseling services for those affected by gambling harm. Visit: www.gamcare.org.uk

All services listed above are confidential. You do not need to be in crisis to reach out.

If you are experiencing difficulties related to your gambling habits, the 1win support team is available to assist you with account controls, self-exclusion options, and responsible gaming tools. You do not have to navigate this alone.

The following contact methods are available to players in Africa:

• Live Chat — Available directly on the 1win website and mobile app, 24 hours a day, 7 days a week.
• Email — Send a detailed message to the support team at [email protected] for non-urgent inquiries.
• Help Center — Access the self-service knowledge base on the 1win website for immediate information on account limits and safety features.

All communications with the support team are handled with full confidentiality. Reaching out for help is a responsible and courageous decision.