Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. Players at 1win are encouraged to manage their wagering activity with care, ensuring the experience remains entertaining without placing their financial stability or emotional well-being at risk.

The following principles support responsible play:

• Set a fixed budget for gambling and do not exceed it under any circumstances.
• Treat gambling as a form of entertainment, not a source of income.
• Never attempt to recover losses by placing additional bets.
• Take regular breaks to maintain a clear perspective on your activity.
• Keep your gambling time limited and balanced alongside other daily responsibilities.
• Only wager amounts you can afford to lose without financial consequence.
• Stay informed about the tools and limits available to support safer play.

Betting addiction can develop gradually, and early identification is essential for protecting your well-being. The indicators below are widely recognized signs that a gambling habit may have become problematic and requires immediate attention.

• Spending more money on betting than originally intended or planned.
• Continuously increasing bet amounts to achieve the same level of excitement.
• Feeling anxious, irritable, or restless when unable to place bets.
• Using gambling as a way to escape stress, anxiety, or personal difficulties.
• Lying to family members or close friends about the extent of your gambling activity.
• Neglecting work, studies, or personal relationships due to time spent betting.
• Borrowing money or selling personal assets to fund gambling sessions.
• Repeatedly attempting to stop or cut back on gambling without success.
• Continuing to gamble despite awareness of the financial and emotional harm it causes.
• Feeling that gambling has taken control of your daily decisions and priorities.

Gambling addiction is a serious condition. Professional support and early intervention are strongly advised if you identify with several of these signs.

Addressing a gambling problem requires deliberate steps and consistent effort. 1win provides the following recommendations to help users prevent problematic habits and regain control of their play.

• Use the deposit limit tools available in your account to cap daily, weekly, or monthly spending.
• Activate the self-exclusion option to suspend access to your account for a defined period.
• Set session time limits to avoid extended and unplanned gambling sessions.
• Reach out to a trusted friend, family member, or counselor about your concerns.
• Contact a professional gambling support service in your region for confidential guidance.
• Delete payment details saved in your account to reduce the ease of impulsive deposits.
• Identify and avoid the specific triggers that lead to excessive betting behavior.
• Fill your time with alternative activities that provide engagement and stress relief.
• Track your gambling history and review your account statements regularly.
• Request a cooling-off period through the 1win support team if you feel your play is becoming unmanageable.

Several reputable organizations across Africa and internationally offer free, confidential assistance to individuals affected by gambling addiction. The following support resources are available to players seeking professional guidance.

• Gamblers Anonymous Africa – A peer support network with chapters across multiple African countries: www.gamblersanonymous.org
• National Responsible Gambling Programme (South Africa) – Provides counseling, a helpline, and treatment referrals for South African players: www.responsiblegambling.co.za
• BeGambleAware – An internationally recognized resource with self-help tools and professional referral services: www.begambleaware.org
• GamCare – Offers free information, support, and counseling for individuals affected by harmful gambling: www.gamcare.org.uk
• Gambling Therapy – A global online service providing free practical advice and emotional support: www.gamblingtherapy.org
• National Council on Problem Gambling (NCPG) – Provides a helpline and directory of treatment providers across various countries: www.ncpgambling.org

Players experiencing difficulties related to gambling addiction can contact the 1win support team at any time for guidance on available tools and account controls. The following contact options are available to users in Africa.

• Live Chat – Available directly on the 1win website and mobile application for immediate assistance.
• Email Support – Send a detailed message to the dedicated support address listed in the Help section of your account.
• Help Center – Access a comprehensive library of articles covering account limits, self-exclusion, and responsible gaming policies at any time.