1win Rules and Regulations in Africa

User Agreement

By completing registration on the platform and using any of its services, you enter into a binding legal agreement with 1win. This agreement takes effect immediately upon account creation and governs all subsequent use of the platform.

Eligibility Requirements

To use the platform and place bets, you must meet the following conditions:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any country where online gambling is prohibited by law.
• You must not hold more than one registered account on the platform.
• You must have full legal capacity to enter into binding agreements.

Acceptable Use

All users are required to interact with the platform in good faith and in accordance with its published rules. The following conduct is prohibited:

• Creating multiple accounts to exploit bonuses or other promotional offers.
• Using automated systems, bots, or third-party software to interact with the platform.
• Attempting to manipulate odds, outcomes, or any part of the betting process.
• Engaging in fraudulent, abusive, or disruptive behaviour toward the platform or other users.

Intellectual Property and Content Protection

All content available on the platform, including but not limited to software, graphics, odds data, and text, is the exclusive intellectual property of 1win or its licensed providers. Reproduction, redistribution, or commercial use of any platform content without prior written consent is strictly prohibited.

Modifications to Terms

The platform reserves the right to amend these terms at any time. Users will be notified of material changes through the official website or registered email address. Continued use of services following any update constitutes acceptance of the revised terms.

Limitation of Liability

1win’s liability to users is limited to the direct value of funds held in a verified account. The platform does not accept liability for losses arising from:

• Technical failures or interruptions beyond its reasonable control.
• User error in placing bets or managing account settings.
• Decisions made based on third-party information or tips.
• Losses incurred during periods of self-exclusion or account restriction.

Eligibility to Place Bets

Only registered users with a fully verified account and sufficient funds may place bets on the platform. Users who have applied self-exclusion, whose accounts are under review, or who are subject to temporary restrictions are not permitted to wager during those periods.

Bet Acceptance

All bets are subject to acceptance at the sole discretion of the platform. A bet is considered accepted only when the system confirms it and a unique reference number is assigned. Bets placed verbally, by email, or through any channel other than the official platform interface are not valid.

Minimum and Maximum Stakes

The following general stake limits apply across the platform:

• Minimum bet: as displayed on each individual market at the time of placement.
• Maximum bet: determined by the specific event, sport, or market, and may vary based on your account status and betting history.
• 1win reserves the right to adjust stake limits for individual users or specific events without prior notice.

Settlement of Bets

Bets are settled based on the official result of the relevant event as determined by the recognised governing body or authoritative source. In the event of a dispute regarding a result, the platform’s decision, made in accordance with its internal review process, is final.

• Winning bets are credited to your account balance promptly following settlement.
• Losing bets are deducted from your account balance at the time the event concludes.
• Each-way bets, multiple bets, and system bets are governed by their respective rules as outlined in the sport-specific sections.

Void and Cancelled Bets

A bet may be voided or cancelled under the following circumstances:

• The event is cancelled or postponed beyond the defined rescheduling window.
• The bet was accepted due to a manifest error in odds, including pricing errors or technical faults.
• The relevant market is suspended before the bet is fully processed.
• Evidence of match manipulation or irregular activity is identified in connection with the event.

Voided bets are returned to the user’s account balance at the original stake amount.

Bet Restrictions

The platform may restrict betting activity on specific accounts where irregular patterns, abuse of bonuses, or potential policy violations are detected. Affected users will be notified and may submit a formal query through the support channels.

Account Funding

All deposits must be made from a payment method registered in your own name. Third-party funding is not permitted under any circumstances. The platform supports a range of payment options tailored to African users, including local bank transfers, mobile money services, and internationally accepted card schemes.

Available Payment Methods

The following categories of payment methods are generally supported, subject to your country of residence:

• Mobile money platforms (e.g., M-Pesa, MTN Mobile Money, Airtel Money)
• Local and international debit or credit cards
• Bank transfers
• Select electronic wallet services

Available methods are displayed during the deposit and withdrawal process within your account dashboard.

Transaction Limits

Specific limits for each payment method are displayed at the point of transaction. Users who have not completed identity verification may be subject to reduced transaction limits.

Fees

The platform does not charge fees on standard deposits. Withdrawal fees, if applicable, are disclosed at the point of request. Users are responsible for any charges imposed by their own payment provider or financial institution.

Processing Timelines

• Deposits: Funds are generally credited to your account within minutes of confirmation by the payment provider.
• Withdrawals: Processed within 24 to 72 hours of request, subject to verification requirements. Some methods may take longer depending on the financial institution involved.

Identity Verification and KYC/AML Compliance

All users are required to complete identity verification before withdrawals are processed. This is a regulatory obligation under the platform’s KYC (Know Your Customer) and AML (Anti-Money Laundering) policies. You may be asked to submit:

• A government-issued photo ID (passport, national identity card, or driver’s licence)
• Proof of residential address (utility bill or bank statement, dated within 90 days)
• Proof of ownership of the payment method used

Failure to provide the required documentation may result in a delay or refusal of the withdrawal request. All submitted documents are handled in accordance with the platform’s Privacy Policy.

Platform Commitment

1win is committed to maintaining a safe and controlled environment for all users. Gambling is intended as a form of entertainment and should never be pursued as a means of generating income or resolving financial difficulties. The platform actively encourages users to engage with its services responsibly and within their personal means.

Self-Management Tools

The following tools are available to all registered users through their account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can fund your account.
• Loss Limits: Restrict the maximum amount you are permitted to lose within a defined period.
• Session Time Limits: Set a maximum duration for each active session on the platform.
• Cooling-Off Period: Temporarily suspend your account for a short period without full self-exclusion.
• Self-Exclusion: Request a complete suspension of your account for a defined minimum period. During self-exclusion, account access is blocked and no promotional communications will be sent.
• Reality Check Notifications: Receive periodic reminders of how long you have been active on the platform.

To activate any of these tools, navigate to the Responsible Gambling section of your account or contact the support team directly.

Risk Self-Assessment

Users who are uncertain about their gambling habits are encouraged to complete the self-assessment questionnaire available in the Responsible Gambling section. This tool is designed to help identify early indicators of problematic behaviour and to guide users toward appropriate support.

Signs of Problem Gambling

The following behaviours may indicate a need for professional support:

• Spending more time or money on gambling than originally intended.
• Using gambling to cope with stress, anxiety, or financial pressure.
• Concealing gambling activity from family members or close contacts.
• Continuing to place bets after significant losses in an attempt to recover funds.
• Neglecting professional, social, or family responsibilities due to gambling.

External Support Resources

If you or someone you know may be experiencing difficulties related to gambling, the following organisations provide free and confidential assistance:

• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare: www.gamcare.org.uk
• GamblingTherapy: www.gamblingtherapy.org
• National Council on Problem Gambling (NCPG): www.ncpgambling.org

Users may also contact the platform’s support team to request immediate account restrictions or to be referred to local counselling resources available in their country.

Policy Overview

The platform maintains a comprehensive Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) programme in compliance with applicable international standards. All users are subject to this policy, and continued use of the platform constitutes acceptance of these obligations.

KYC Identity Verification Procedures

All users are required to verify their identity before accessing full account functionality. The KYC process is applied at registration, at the point of first withdrawal, and at any stage where enhanced due diligence is required. Documents requested may include:

• Valid government-issued photographic identification
• Proof of current residential address
• Source of funds documentation, where applicable
• Proof of ownership of payment methods used on the account

The platform may request updated documentation at any point to maintain compliance with its verification obligations.

Transaction Monitoring

All financial activity on the platform is subject to automated and manual monitoring. The following transaction types may trigger enhanced review:

• Large or unusually frequent deposits and withdrawals within a short period
• Multiple accounts receiving transfers from a common funding source
• Deposits made and promptly withdrawn with minimal betting activity
• Patterns inconsistent with normal user behaviour as established by account history

Detection of Suspicious Activity

The platform uses a combination of automated risk scoring and manual compliance review to detect potentially suspicious activity. Where reasonable suspicion of money laundering, terrorist financing, or other financial crime is identified, the platform is obligated to:

• File a report with the relevant financial intelligence authority
• Retain records of the activity and associated documentation
• Cooperate fully with law enforcement or regulatory investigations

Account Restrictions and Fund Freezing

In the event of a suspected policy violation or ongoing AML investigation, the platform reserves the right to:

• Suspend access to the affected account immediately
• Place a hold on all funds pending the outcome of the investigation
• Permanently close the account if findings confirm a violation
• Report the matter to the relevant regulatory or law enforcement authority

Affected users will be notified of any restrictions to the extent permitted by applicable law. Appeals may be submitted through the official dispute resolution process.

Record Retention

In accordance with AML regulations, the platform retains all user identification data, transaction records, and related documentation for a minimum of five years following the closure of an account or the conclusion of a business relationship.

Data Protection Commitment

1win is committed to protecting the personal data of all users in accordance with applicable data protection laws and internationally recognised privacy standards. This section outlines the types of data collected, the purposes for which it is used, and the rights available to users regarding their personal information.

Personal Data Collected

The platform collects the following categories of personal data:

Identity Data:

• Full legal name
• Date of birth
• Government-issued identification document details
• Nationality and country of residence

Contact Data:

• Email address
• Phone number
• Residential address

Financial Data:

• Payment method details
• Transaction history
• Source of funds information provided during verification

Technical Data:

• IP address
• Device type and operating system
• Browser type and version
• Login timestamps and session data

Behavioural Data:

• Betting history and account activity
• Preferences and settings selections
• Communications with the support team

How Your Data Is Used

Personal data collected by the platform is used for the following purposes:

• Account registration and identity verification
• Processing deposits, withdrawals, and account transactions
• Compliance with legal, regulatory, and AML obligations
• Fraud prevention and security monitoring
• Providing customer support and resolving disputes
• Sending account-related notifications and service updates
• Improving platform functionality based on aggregated usage data

The platform does not sell personal data to third parties. Data is shared with authorised service providers, payment processors, and regulatory bodies only to the extent necessary to deliver the platform’s services or meet its legal obligations.

Your Data Rights

As a user, you hold the following rights in relation to your personal data:

• Right of Access: Request a copy of the personal data held about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to the platform’s legal retention obligations.
• Right to Restriction: Request that the processing of your data be limited in specific circumstances.
• Right to Data Portability: Request a structured, machine-readable copy of your personal data.
• Right to Object: Object to the processing of your data for specific purposes, including direct marketing.
• Right to Withdraw Consent: Withdraw any previously granted consent to data processing at any time.

To exercise any of the above rights, submit a formal request through the platform’s official support channels. Requests are processed within 30 days of receipt.

Data Retention

Personal data is retained for the duration of the active account relationship and for a minimum of five years thereafter, in accordance with AML and regulatory requirements. Data that is no longer required for legal or operational purposes is securely deleted.

Cookies and Tracking Technologies

The platform uses cookies and similar tracking technologies to maintain session integrity and to analyse usage patterns. Users may manage cookie preferences through their browser settings or through the platform’s cookie management interface.

Platform Security Infrastructure

The security of user accounts and financial transactions is a core operational priority for 1win. The platform employs a multi-layered technical security framework designed to protect against unauthorised access, data breaches, and fraudulent activity.

Encryption

All data transmitted between users and the platform is protected using Transport Layer Security (TLS) encryption. This ensures that personal information, financial data, and login credentials are not accessible to third parties during transmission. Data stored on the platform’s servers is additionally protected through industry-standard encryption protocols.

Two-Factor Authentication (2FA)

Users are strongly encouraged to enable two-factor authentication on their accounts. When active, 2FA requires a secondary verification step at login, in addition to the standard password. Supported methods include:

• One-time passwords (OTP) delivered via SMS to a registered phone number
• Authenticator app codes (e.g., Google Authenticator or equivalent)

Activating 2FA significantly reduces the risk of unauthorised account access, including in cases where login credentials have been compromised.

Account Activity Monitoring

The platform continuously monitors account activity for indicators of unauthorised access or unusual behaviour. Automated systems flag events such as:

• Login attempts from unrecognised devices or geographic locations
• Multiple failed password entry attempts
• Rapid or high-volume transactions inconsistent with established account patterns
• Simultaneous login sessions from different locations

Where suspicious activity is detected, the platform may temporarily lock the account and prompt the user to complete additional verification before access is restored.

User Responsibilities

Users are responsible for maintaining the security of their own account credentials. The following practices are required:

• Keep your password confidential and do not share it with any third party.
• Use a strong, unique password not used on other platforms or services.
• Log out of your account after each session, particularly on shared or public devices.
• Notify the support team immediately if you suspect unauthorised access to your account.

The platform is not liable for losses resulting from a user’s failure to maintain adequate security of their own credentials.

Incident Response

In the event of a confirmed or suspected security incident affecting user data or account integrity, the platform’s security team initiates a formal incident response procedure. Affected users are notified promptly, and appropriate remediation steps are taken in accordance with the platform’s internal security protocols and applicable data protection regulations.